Questions to Ask Movers Before Hiring a Moving Company

Questions to Ask Movers Before Hiring a Moving Company

Moving to a new home can be stressful and overwhelming – between finding the best packing supplies in Arizona to choosing the perfect moving date that fits your schedule, it can seem like a lot of decision-making in a short amount of time. Choosing the right moving company is one of the most important and difficult decisions to make in the moving process. Before hiring a moving company, know what questions to ask movers.

5 Important Questions to Ask Moving Companies

A moving company will be handling all of your personal belongings and furniture, so you want to make sure the moving company you hire is reputable and delivers great service. These are great questions to ask moving companies to ensure you find the right one. 

1.  Does the Moving Company Have Proper Licensing? 

The local movers at our Arizona moving company warn against hiring unprofessional rogue movers hoping to scam customers – one way to find out whether or not a company is suspicious is to simply ask about their license to operate a moving company in the state and even the country.

Every professional interstate moving company is required to have an MC/MX/FF number and USDOT number indicating that they are authorized for relocations across state lines and, more importantly, that they comply with all safety regulations set by the Federal Motor Carrier Safety Administration (FMCSA). Though local movers aren’t federally regulated, the state of Arizona requires intrastate moving companies, those that only operate within the state, to have a USDOT number.

This gives future customers the advantage of reviewing on-road safety performance as well as complaint history prior to choosing a moving company. Requesting these two numbers is one of the most important questions to ask moving companies to make sure they’re reputable. If they don’t provide their USDOT or their MC/MX/FF number, they’re either operating illegally or they’re trying to hide something shady.

2. Is the Moving Company Insured & What Are the Liability Coverage Options?

A great question our Litchfield Park movers recommend asking is whether a moving company is insured. Beyond verbal confirmation, however, request their Certificate of Insurance (COI). If you are hiring a moving company that’s professional and reputable, they should have no issue showing you their insurance policy when asked.

Prior to handing your belongings over to professional movers, our Peoria movers suggest asking a moving company about their liability coverage. Moving mistakes happen and if any of your personal belongings are lost, damaged, or broken during the relocation, you will want to ensure that you will be compensated in some way. Hiring a moving company with multiple liability coverage options allows you to choose what works best for your move.

In all matters related to insurance, make sure you request documentation for everything not only as proof of the valuation coverage you chose but also to understand what you are entitled to if any of your items are damaged or lost during the move.

3. Are There Any References or Reviews for the Moving Company?

A great question to ask movers before hiring a moving company is where to find customer ratings, reviews, and testimonials. Our Surprise movers suggest doing some research on your own and asking friends or family for moving company recommendations in Arizona. 

Whether you trust the countless online reviews or the moving experiences of your friends and family, find the common things people mention and pay attention to the dates these reviews were posted to get a more accurate idea about how a moving company operates at the time of your move.

While one customer may have had a really bad experience several years ago, the moving company may have accepted this feedback and rectified the issue so more recent customers have great things to say about them. A trustworthy moving company may make mistakes, but if they listen to their customers and make an honest effort to fix them, that’s what counts. On the other hand, if reviews are consistently bad and it seems like the company simply doesn’t care about their customers – that’s a red flag.

4. What Unique Moving Services Do They Offer?

Every move is different; sometimes there are unique challenges involved in a move, such as moving a piano or a pinball machine as well as a narrow doorway or lack of an elevator in the building. Before you hire a moving company, be sure to ask the movers if they have experience managing your specific moving needs. You want to be confident that they will arrive ready and prepared to handle common moving problems like steep stairs, parking restrictions, and large appliances. 

5. How Does the Moving Company Calculate Total Price?

Nothing is worse than noticing a much higher amount on the final bill than what was originally quoted. Among the many questions to ask moving companies, our Goodyear movers advise you to confirm whether or not the estimate provided by the moving company is a binding quote or a not-to-exceed estimate on your move.

A non-binding estimate means that the price is subject to change depending on a number of factors that may come up during the relocation process. There may be an additional cost for mileage, fuel consumption, or an additional service you needed on moving day that wasn’t part of the initial estimate.

Before hiring a moving company, be sure to ask your movers how they calculate the final cost of the move and make sure you receive documentation with the terms of the moving contract.

Additional Questions to Ask Movers and Packers

  • How long will my relocation take? 
  • How may I get into contact with the moving crew on the day of my move?
  • What is the moving company’s cancelation policy? 
  • Are there rules to how I should pack my home? 
  • Does the moving company run background checks on their personnel?
  • How does the moving company handle damaged or lost item claims? 

Moving to Arizona with a Professional Phoenix Moving Company

Our local and long-distance movers at Copperstate Moving will happily answer all your questions. Our Phoenix movers pride themselves on providing a seamless and stress-free moving experience to every client. Copperstate Moving offers a wide range of moving services in Arizona as well as storage solutions at our state-of-the-art storage facility in West Phoenix

Contact us today to speak with a representative and get started planning your next move with Copperstate Moving & Storage. Infographic about the efficent way to pack your house.


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